Shipping & Returns

SHIPPING & RETURNS

Exceptional Service, Shipping, and Returns for Our Valued Customers

At Dade Towel Company, our commitment to excellence is not limited to the quality of our products but extends to the service we provide to our customers, including our shipping and returns policies. We’re proud to be a pioneering industry leader in the online shopping world, serving businesses in the hotel, motel, B&B, restaurant, nursing home, hospital, and educational sectors. We also cater to customers in the Caribbean and South America.

Shipping

Fast and Reliable Delivery

We understand that timely delivery is crucial to your operations. That’s why we work with trusted postal services to ensure your orders are shipped swiftly and reliably. Whether you’re located locally or in the Caribbean or South America, we are committed to delivering your products in a timely manner.

International Shipping

For our valued international customers in the Caribbean and South America, we offer international shipping options. Our goal is to make your shopping experience with us as convenient as possible. Please note that international shipping may be subject to additional fees and customs regulations.

Shipping Costs

Shipping costs vary based on the size and weight of your order, as well as your location. You can view the estimated shipping costs during the checkout process. We aim to provide transparent and competitive shipping rates.

Returns

Our Hassle-Free Return Policy

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return policy. Here’s what you need to know:
– You can return your items within 5 days of receiving your order.
– To be eligible for a return, your item must be unused and in the same condition that you received it, along with the original packaging.
– Please contact our customer service team to initiate the return process.
– Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

Exchanges

If you received a defective or damaged product, we are happy to exchange it for a new one. Please contact us, and we will guide you through the exchange process.

Return Shipping

You are responsible for the return shipping costs, except in cases where the item received is defective or damaged. We recommend using a trackable shipping service to ensure your return is received.

Contact Us

If you have any questions or require assistance with your shipping or return, please don’t hesitate to contact our customer service team at [Insert Contact Information]. We are here to help you.

Thank you for choosing Dade Towel Company for your business needs. Your satisfaction is our success, and we look forward to serving you with exceptional products and services.

Fast delivery

For all orders over $99.

Support

Monday-Friday 8:30am - 4:00pm

We Export

We offer competitive prices

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